⁉️ Descope Service Down 🧵

Service Status Check I don't see any current service outage information in the documentation. For real-time service status, you should check: 1. Descope's status page (if available) 2. Contact support directly for critical issues Immediate Troubleshooting Steps 1. Verify API connectivity:

curl -I <https://api.descope.com/health>

2. Check your network/firewall settings: - Ensure outbound HTTPS on port 443 is allowed - Verify DNS resolution for

<http://api.descope.com|api.descope.com>

and

<http://static.descope.com|static.descope.com>

Support Contact For critical service issues, Descope provides 24/7 support . Critical incidents receive immediate attention with status updates every 120 minutes . What specific symptoms are you experiencing? API timeouts, console access issues, or authentication failures? Descope Support and Service Level Agreement

What service is down?

We are experiencing an issue wherein our EU environments are not displaying within our Project list. Additionally, we are getting a response that users are not available in Descope

cc @Meir Wahnon

Additionally, getting numerous authentication failures across projects (in our app, users are denied

Same here (US). Complete failure across all of our projects right now.

Yes, exactly what we are experiencing

AuthException: {'status_code': 400, 'error_type': 'server error', 'error_message': '{"errorCode":"E011002","errorDescription":"Request is missing required arguments","errorMessage":"Missing project ID for management request","message":"Missing project ID for management request"}'}

from https://api.descope.com/v1/mgmt/user

We are facing Failed to exchange sso code error and we have not pushed any code change recently

Same, our production is down and no changes pushed there recently

Hmm I'm not seeing any issue with the Management API on my end. Can you DM and confirm the project ID you're using @Kenneth Knoll

we're having the same issues with people not being able to login

+1, Seeing the same for all our prod instances

@Tianlin Zhao your issue might have something to do with the SSO configuration

Same

It's down hard.

This isn't just us @Kevin Gao. I can DM project IDs to you but I can only access our US projects. I'm unable to access EU projects and therefore unable to give you all of them that have issues

Same!

+1

Two projects IDs sent @Kevin Gao along with a screenshot of the project selector not showing EU projects

This should be resolved soon

Works now

Awesome!

back

It's back.

Yes, EU projects are available again in the selector and staging and production access working on two tested projects.

Something for later but why did the status page not reflect anything on this outage?

Yep. We'll provide a full RCA.

of note on this, our server's logs noticed user JWTs during the 1500 1530 PST outage window did not match our usual JWT template. they were missing fields like

name

which caused errors on our end. it seemed to be completely contained in that 30 minute window.

Hey we have also faced issues with authentication around 22:15 UTC seen failed request by missing claims. we are on US region.

Hi @Gilad Shriki - You mentioned that there would be a full RCA. Do you have a timeline on when that will be available? I have checked https://descopestatus.com/cmmk7jp5p0api1jix7zhx280a and don't see any details

@Eric Sanders see update now, for full RCA doc please contact support sorry for the delay