What is the status of their mailer lite subscription

Bounced.

Is this the same family I just emailed about missing the recital video? I explained the reason to them in that email. This sounds like it's the same exact reason

No Idea.... am I able to check?

Just check email, search our email for the one you just sent here

Found it, that makes more sense. He was confused as why he was still getting some emails but not all of them were coming in, and then asked if a reufnd was possible.

I don't mind giving a refund, but let's also look into getting them instructions on revalidating their email with mailerlite so this doesn't happen again.

Yes sir! 🫡

reminder on this