In this case we need to figure out why there's no card on file

There is about 3 accounts that don't have cards on file.

Do we know why

... no

Please get the phone from Torie, in sure there's down time of 5 mins to get it right cc @Torie Warren?

Imma meet with Tina, I found the card information, I'll try to figure out why she can't see it when shes doing enrollment.

What was the issue

She didn't know to click bank payment if credit card info was blank.

@Caleb Warren Hi following up on this. Indya was trying to say we got a note from Ms. Tina saying she could not process a trial because there was no payment method on file. But we checked the students account and went to payment methods and her card is still on file, so we just wanted to follow up to see what happened and what steps needed to be taken next? This is for Sophie Chee, will check if any others were affected

Clarifying for my brain, so correct me if I'm wrong. If the note is just that these cards were actually already on file, she just didn't know how to find it - then there's nothing left to do/steps to take. Confirming that was the finding yesterday?

yes correct, i was just clarifying if there were extra steps to take or good to just leave for her to process

Best steps would honestly be to double check that this is the case for everyone she flagged. If they all have cards on file then just send her a slack that they are ready to process. If we see any that still don't have cards then yes we should follow up with families and resolve the issue This can be done tomorrow though since she processes payments on thursdays