@Caleb Warren for free trial orders, when they come in the inbox can you remind me please is automation automatically closing the ticket in prospective or are we closing the tickets manually

@Caleb Warren Pinging

it should be closing the ticket. I am working on something to make this better for cases that get missed.

To add, I think its the next contact date not being cleared out that's keeping it on our end, but I'm am not sure of julie's intention, this is just my observation :3

was the ticket closed though? We should have the saved filter in the board exclude closed tickets.

The ticket I saw today was closed. Julie is here now so I'll have her respond lol

i just needed to be reminded what the step was as i noticed on friday one of the prospective did not close automatically, but did pop up on the trial board, i can not recall which trial it was, but from now on if i see one not closing automatically i will ping you