Can you also confirm isaac has received the ballet shoe text previously? It needs to be re-sent

He did they need a new pair his are too small for class. We do not have his size in stock so I am messaging them about what to order.

No this is not the process. We need to order a pair and have them for him. We sell everything in house. Did this message already go out to his mom? If we don't have something in stock then that's on us to fix, not to move that difficulty over to the parents. Let's please be sure to double check procedure prior to notifying families of next steps to take if possible please

Understood, I thought this was process from when we had a similar issue with Anica's shoes, but now I see how they are different as one was a distributors issue with not having the size versus us just ordering what he needs. Yes the information was given to Andy and Jennifer, would you like me to ask if they have order them so we can do in their place or leave it?

I dont see this message?

It was sent direct from ASI Administrator, should I add you to the chat?

All messages should include atleast one director moving forward please.