There was another issue with some of the payments while our site wasn't working with stripe correctly. could someone please bill these 2 families, and send them an email asking when we can do the charges? (pretty sure we didn't already catch this)

43199: $600.00. It was marked completed in the 22 August bulk update, but Stripe says the bank payment failed.
    43482: $172.70, the sign-up order for plan 43483. It was marked completed in the same batch and has no Stripe payment at all.
    43957: $333.00, the 3 September renewal of the same plan (43483). The charge never reached Stripe. The plugin sent Stripe an empty payment method, because the plan has no bank account saved. The order failed, then went on hold, and no payment exists for it.

Unless these were paid another way, 43199's family owes $600.00. Plan 43483's family owes $505.70, and the plan needs a payment method on file before it can bill again. It is on hold, so it will not bill on 3 October.

Adding to the list C:

@Caleb Warren the $600 order is for bella tawab. can you confirm if this should even be charged as i know she is on financial assistance, just want to doublecheck

Should not

ty, we have messaged the family for the other orders

any reply yet from these families?

yes, grace santos confirmed we can charge her. I put it on my task board for today.