Live subscriptions with no class the automation can read 1 live subscription(s) have no class the sweep can read, so the dancer is skipped entirely -- no ticket match, no board move, no ticket created. Check the product name on each: Lana Midel + Lyla Midel <lisamidel@gmail.com> order 38671: 'Competition Team Bundled Media Fees - Strive', 'Competition Bundle - Strive, 3', 'Competition Fees (Duet/Trio, 10 month payment plan)', 'Competition Tuition', 'Competition Team Bundled Media Fees - Sibling', 'Competition Bundle - Strive, 4', 'Competition Fees (Duet/Trio, 10 month payment plan)', 'Competition Tuition'