<@U026U4JBH38> Disgruntled Parents: - Jiani (Kaitl...
# administration
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@Torie Warren Disgruntled Parents: • Jiani (Kaitlyn Chen) - They stated they have been having issues with receiving information from us, and never got the text we sent. Sent screenshots. How should I respond? • Sheeja (Emilia Prahbu) - We already knew this was gonna be an issue. I left her text in the inbox, Ill add my reply in this thread. Can you vibe check this response?
Hello Sheeja, we have already made extenuating accommodations for your family multiple times. Per our instructions, your family had until Friday, August 21st to have it cleaned. The day your husband came into the studio, classes had already started and our staff are to limit their intrusion in active classrooms. We had no prior notifications of when your family was coming to clean the garments so it was not able to be pulled prior to his arrival. He was instructed by our staff to come back at the end of Emilia's class time to have the garment rectified. At the end of class they left and had no attempt to contact our staff. We have not heard from your family since, and Emilia was back in class on Friday, and no attempts to rectify or even pick up the wipes was made. Due to these circumstances, it was decided to go through with the charge.
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Kaitlyn chen - responded and will see what they say. The very best I can do is pick up today by 9pn and return to us by Monday at 9pm. Nothing else. These stains are very prominent and also should have been caught when they washed them the first time around Emilia prabhu - no further accommodations made. Sent a detailed message conveying this. If they try to talk to you at the front desk about this, her attendance, or the private lessons please let them know they will need to slack me directly regarding any concerns. If they keep pushing then pull me out of class and I will let them know that I am in class and they need to send a slack directly to me for any further correspondence. I need everything in writing and also don't want them using up your time and energy on this. Jasmine bir I will also reply to But do note that for people that didn't return it at all, they shouldn't be included in the group that gets the "we reached out to you regarding issues with your costume" message. They simply didn't bring it back and their message should be adjusted to say this
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Shifted to github as as task!