Hello Sheeja, we have already made extenuating accommodations for your family multiple times. Per our instructions, your family had until Friday, August 21st to have it cleaned. The day your husband came into the studio, classes had already started and our staff are to limit their intrusion in active classrooms. We had no prior notifications of when your family was coming to clean the garments so it was not able to be pulled prior to his arrival.
He was instructed by our staff to come back at the end of Emilia's class time to have the garment rectified. At the end of class they left and had no attempt to contact our staff. We have not heard from your family since, and Emilia was back in class on Friday, and no attempts to rectify or even pick up the wipes was made.
Due to these circumstances, it was decided to go through with the charge.