@Torie Warren @Caleb Warren • trial was cancelled: student Dhyana Chavda - should still be active as she has 2 more classes

by who?

found it, system error. theres an email thread from Torie and the mom. Torie didn't know why her name wasn't showing up for roll sheet but probably forget that happened.

what does 'system error' mean

There should br notes in her ticket on this alreadyb

@Caleb Warren TW spoke with them at length on friday but received trial cancellation on 8/22. Emailed them to see if this was an accident or not. Follow up via phone if no response note the trial was cancelled by error. They are still all set to come in this week even with the "cancelled" trial subscription - TW

Yes. So nothing to be done here. Issue already found, connected with family, approved to still come in without the trial being active 👍🏾