Flags for caleb while TW was processing the new orders. Sending in one big message now but will separate for ease of thread replies in the morning: • Aadhya Ashwin ◦ Links For Reference ▪︎ Order #43192 • K-pop Free Trial ▪︎ Order #43190 • Jazz I Free Trial ▪︎ Github Ticket #335 ◦ Issue: ▪︎ Signed up for free trial for one class, checked out, then signed up for the second class for free trial (same dancer, not siblings) right after ◦ Context: ▪︎ Typically this is the procedure: when processing the free trial emails we notice this error, we cancel one of the subscriptions and just combine everything into one order, we notify the parent of what we did so they aren't startled by the cancellation email. All moves forward as normal ◦ Question: ▪︎ This new system has already combined these two orders into one github ticket, but left open two subscriptions. • Will this one ticket work for both subscriptions (i.e. if we move the ticket to continued processing or cancelled, will the automation cancel both subscriptions? I see the note/comment in the issue that the ticket was merged, but will this disrupt the future step automations. • If automation will not work with two subscriptions active, how would we have caught this issue if not working through emails and only through tickets if the ticket automatically came through as if there was one order?) Note for everyone - tushar example Alexis Ngyuen • Can you just clarify what this means and why it is happening? Only had one order from July 27th. Unsure what it is merging with? The ticket it merged with sites order #43201, but there is no order 43201 from what I can see Sana Hussain • Hmmm unsure of this one. Somehow got to the free trial sign up but no lead form, no email history, and no text history? Can someone look into this. No prospective ticket on file that I can find. Make one please and add July label. Signed up for free trial. • @Caleb Warren This ticket also has the season 5 label but this is their first order. Can you check into how many of the new tickets have both labels instead of just season 6 label Camille Prado: • would be better in the level II hiphop if it fits her schedule. TW will call to check in on if they can move Adela Gebhart • Grandma's email is now primary??? • Mom's email wasn't marked as "enrolled season 6 students" group so she was still getting all the "sign up now" automated emails even though Adela already registered. Updated them both to be in the correct group so neither get our reminders to sign up Isla Arnold • may be better in the level 2 class for hiphop. TW will call Sanam Sadat • Not in the proper groups because they unsubscribed from our emails about a year ago. Can someone ask if we may resubscribe them Olivia Do • Same question as Aadhya, regarding two separate sign ups Naomi McCoy: • registered for classes but now there are two tickets in the github for enrolled students. One for her dropping last year and one for her enrollment this year. Does this need to be merged? If so can you show me how? • Note: she is turning 6 Sept. 30th. Would recommend just going right into tap/jazz combo if it fits her schedule Sulhee Aileen Suh: • This is actually a returning dancer from 2022 🙂 This was before github system was implement. They last took mini movers with us but now they are 9 and taking kpop. Maybe make a note just for reference when we welcome them in to class Rithik Maharaj: • Also has two tickets. Can @Caleb Warren merge or archive the one not attached to a subscription Mariam Koodarappally • Same note as above Rihaan & Saanika Somani • I believe they put the order for both dancers under one order but this needs to be divided up into two separate orders • There's only a github ticket for Rihaan, need one for sibling as well (properly formatted for siblings) • Also need to update Rihaan's ticket to only show Rihaan's class (instead of both classes) Kylee Deng • Also has two tickets • Like Naomi, turns 6 in november. Maybe check with Tina to see what she recommends for classes Esme Winkler: • Also two tickets Philip Wanken • Also two tickets Grace santos: • Double check hip-hop II is a good fit over I during class assessment General note: can @Caleb Warren confirm that proration is actually prorating properly for multi classes?? Pretty sure it is over discounting by calculating the discount from the full subtotal, THEN applying the multi-class discount after, so people are under paying Rachel Berg: • Has two tickets Ella Hassan: • has two tickets Taylor walsh: • has two tickets Rrushita gulati • has two tickets Cora Cheng • sighhh. Is comp. Shouldn't have signed up online. Need to refund, cancel, and notify them of the comp process. Leaving their order in the inbox Alina Desai: • signed up for trial on Aug. 8th Order #43517 but ticket in github did not update. @Caleb Warren let me know if I should manually update Tatum Delaat: • signed up for tap/jazz level 2. Did someone reach out to them already regarding moving to level 1? If not please reach out Pranati Kunchala & Aditi Kunchala: • has two emails on file. Neither added to the correct group. The one used at sign up is bouncing back as the inbox is full. There is a separate one on file that works but because it isn't attached to the order it wasn't added to the group. Added the new email to the group, but they won't receive order receipts (or recital tickets) if they/we don't update the email on file/attached to the account to the working one • Both signed up for level 2. Anyone taught them and confirm this is okay level for them??? Laurissa: • be sure to update trial ticket with all the right dates and that all classes are updated in subscription and in ticket • No prospective ticket found for rhiannon. Can you make one? Sia Lee: • Can someone call to confirm DOB Shanaya Pawar: • emailed to cancel because dancer was sick. Did someone call to reschedule yesterday? Also to discuss level changes? Was left on their trial ticket but unsure if this was done or not Madeline Wong: • two orders, one github ticket, same as Aadhya. Also, is turning 6 in sept. Likely should do tap/jazz instead of mini movers Mallory Andersen: • let's make a trial ticket for level assessment for her in lyrical I/II as it may be too advanced Avantika: • can someone call for DOB confirmation Kayla Jan: • why doesn't she have a season 5 label/why is her ticket brand new but she is returning student? Allie Sampson: • signed up for both free trial and enrolled class in one order and checked them both out together. @Caleb Warren check on how this affected tickets/system and give us next steps . Order #43597 • Enrollment team they are in trialing column but I believe they should be in enrolled column Viviana Gomez: • can we call to confirm DOB. Also did they come to primary level 1 yesterday?? Ariel Baranda: • Leaps & Turns 1.A & 1.S will be too young of a class for her • Did she take hiphop last year? If not maybe need to do level 1 first. Remaining classes are fine Order #43610 • Also has two tickets - neither of which got moved to enrolled Shriya Subramanian: • Signed up for trial but no lead/prospective ticket??? Confirmed to remove from contact list about 4 years ago. But how are they getting to the free trial sign up with no lead form???? Riyana gupta: • noting she is only submitting the lead form to get to the free trial link again because she kept getting 404 error. Will assist her tomorrow

@Torie Warren is this resolved or needs to be worked on ?

Adding dhyana leaps & turns to that list