Check that costumes are are numbered properly • If yes ask if they completed all the cleaning instructions ◦ If yes, place on front desk rack and thank them • If no: ◦ Ask did they receive the email with the care instructions. ▪︎ If not, we resend the email and and send the costume back home to have them complete the cleaning process. ▪︎ If yes, ask did they fully wash and dry the costumes prior to returning them to the front desk • If no, again they are sent home If yes, let them know that they missed the step regarding numbering the costumes. Hand them back and ask them to please number them and then accept them, place them on the rack