<@U026U4JBH38> <@U027QHEK9C0> Hi sorry I know its...
# administration
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@Torie Warren @Caleb Warren Hi sorry I know its pretty busy already, but I was on the phone with Jaylene Chiang's mom for about 20 minutes going back and forth about some concerns shes had regarding classes doing recital routines right now. Jaylene has apparently not been coming to class because she told her mom that in her classes she is just standing in the back or sitting down doing nothing and mom is upset and feels like she is wasting her time and money and is requesting a prorated tuition for this month and next month as May only has half the amount of classes. I tried to explain to mom that not everyone is doing recital, but teachers are still including them in the class/dance, but she rebutted and said Jaylene said she has not been doing anything. She also stated if someone would have warned her that all classes will be working on recital routines she would not have came back, but Indya did let her know about this in person long ago. She is also upset and was asking why they are still getting charged a full months tuition for May even though there wont be classes for the full month. We also went back and forth on her prorated charge in February. She is the one who placed the order online herself and the system undercharged her and Indya caught it, but already discussed with you all that we would just let it go. She was just very confused and thought she got charged for Pre-Pointe as well and was asking for a refund, but I explained to her that she was already super undercharged and we just let it go for her. All in all, shes asking for a prorated tuition for both April and May and based on that answer she will decide if they will continue or just cancel now.
also more info she did refer a student so she did have a $40 credit for next month but i let her know if she cancels now she would lose that