Hi I have the studio phone. I will drop it off either before mias pick up or after her swim class. Jiani Wang in texts hasn't replied - but just incase she comes to desk in person I want to internally confirm that I checked the mailerlite and she did receive both emails sent out about recital registration and did actually open them last week. She says she didn't get any notification about it and has to pay the late price even though we wasn't told about it until yesterday when she asked. But I do see on my end she got both emails and did in fact open them 🙃 I just replied and let her know we sent two emails and the dates and she didn't reply any further so hopefully all is well

She brought it up to us last night as well saying she didn't know, but I said I apologize for not sending a reminder text as she had already asked us about the dates so I assumed she had all the other information she needed when she did not ask for the link to register. I did let her know that the reminder text was sent during the late registration period, and that currently the price hasn't increased yet since we are past the registration period.

I don't think her issue was with you not sending a reminder (at least from my text conversation). She said "when was the initial notification sent" because she "never received notice". Which makes it seem like she never got the original email with the payment dates, recital date, registration link, etc