Sorry last notes before I'm offline for a little while: • For prospective calls that aren't from newly submitted lead forms (older interest) I'd shy away from ending with a question of if they can come in this week or next. If they haven't spoken to us in several months/a year, they likely won't be available/interested to come right away. For fresh prospectives that's perfectly fine - but I would switch tactics for the older ones. I would lean more into their interests they expressed and class offerings. ◦ Ex: Hi __ this is Ms. Torie with ASI Dance Elite. We spoke a while back when you were looking for dance classes for _____. I wanted to check in to see if you're still interested in having __ come in for a 7-day free trial with us to see if they enjoy the classes we are currently offering. It looks like you all were interested in ______. We do still have a few spots left in (Class 1 Day/Time) and (Class 2 Day/Time) if you'd like to give those a try. Would those classes be a good fit for your schedule or would you like me to send over some other options for _____'s age group. ◦ That's a good first reconnection message to send. If they don't respond and we are doing another follow up that's when I would give the short and sweet opt out message: Hi __ this is Ms. Torie with ASI Dance Elite. I just wanted to follow up to see if you were still interested in having _____ come in for a free trial in any of the __ classes we mentioned? If you'd like me to send over the days/times again I'm happy to do so. Or would you rather us reach out again in the summer or fall when our new schedule opens up? Or if you'd rather be removed from our contact list altogether I can also help process that for you • For prospective calls for today I was trying to only add about 10 as there were already 10 for tomorrow that would need to be done today but now there are 20 for today and none for tomorrow. If tomorrow's were moved to today - go ahead and proceed as normal. If tomorrow's were moved to another day and I added too many to todays. I would do half of todays and the rest that were scheduled for tomorrow so they don't get off schedule