@Lukas Krivka @Ella Hello Lukas and Ella, Last night, when I tried to log in to my Apify account, I received the message: “Your account was disabled. Contact support@apify.com.” I immediately contacted Apify Support as instructed. They asked me to provide additional information for identity verification, which I have already provided. I was then informed that my case may take 2–3 weeks to be reviewed. I completely understand that the Apify Support team has a large number of tickets to handle, but I would really appreciate it if you could help escalate or facilitate a quicker review, as this is quite urgent. Many users are already reaching out to me asking why the Actors they rely on are no longer working, and unfortunately, I’m currently unable to access my account to investigate or resolve the issues. I have been a long-time Apify publisher. When I started using Apify, there were only around 4,000 Actors on the platform. Since then, I have contributed around 1,000 Actors to the Apify ecosystem, and thousands of users are currently relying on them. I believe the deactivation may have been triggered by an automated system, as I was not given any prior warning or specific explanation. I’m fully willing to cooperate with the Support team and resolve anything that may have caused the issue. Apify username:

scraper-mind

I would really appreciate any help you can provide in getting the case reviewed sooner and overall resolve the issue. Thank you. https://cdn.discordapp.com/attachments/1090592836044476426/1547894698796912681/Screenshot_2026-09-11_at_2.59.08_PM.png?ex=6aa514c6&is=6aa3c346&hm=846fff432fc90ff074c933639c4285a0f3ada02703c6d1290ea3b562bcacb8f4& https://cdn.discordapp.com/attachments/1090592836044476426/1547894699379916832/Screenshot_2026-09-11_at_2.59.02_PM.png?ex=6aa514c6&is=6aa3c346&hm=c35b829f62643d9f47d3e63d769b90e1bb2888e2141a9d6b6587be919b351ae5& https://cdn.discordapp.com/attachments/1090592836044476426/1547894700021649448/Screenshot_2026-09-11_at_2.58.54_PM.png?ex=6aa514c6&is=6aa3c346&hm=e298edaeee5425b2fc23b3d5e2894b203382ea6011e4604c2e292d5e6a2992e8& https://cdn.discordapp.com/attachments/1090592836044476426/1547894700420374578/Screenshot_2026-09-11_at_2.58.41_PM.png?ex=6aa514c7&is=6aa3c347&hm=30fdf7d5a44e4409e778949915aec4c8273057b643f488f13baaa6f2126a33fb& https://cdn.discordapp.com/attachments/1090592836044476426/1547894700789334066/Screenshot_2026-09-11_at_2.55.12_PM.png?ex=6aa514c7&is=6aa3c347&hm=1750f4dd304a41ab3eebcd34113ceed9177961aceeac73f701a84809fea626eb&

Hey @Sadiya Minhaj we can unban you if you send over the info requested by support. I'll request that your case is treated urgently and we can get the time down

Thanks, @User , for the quick response and for helping me with this. I really appreciate it. I have already provided all the information requested by Support. Would you like me to send the same information to you as well? Since some of the requested information is personal, I’m not sure whether it would be appropriate to share it here in the public community. I’d be happy to send it to you directly via DM if that’s preferable. Thanks again for your assistance and for helping get the case treated urgently. I really appreciate it.

@igolaizola just advanced to level 11! Thanks for your contributions! 🎉

@Sadiya Minhaj I don't need to see the info as I won't be processing it. Support is the perfect place to send it, thanks

Will share with you certainly.

@Sadiya Minhaj just advanced to level 1! Thanks for your contributions! 🎉

I have already shared with them. Could you please tell the support to review it urgently. Thanks again Ella, for the quick response. Thanks.

It's the weekend, and we have asked repeatedly for people not to ping team members in Discord. This is your final warning, and I will ban you if you continue to break server rules.

Understood, and I apologize. I’ll respect the server rules, i am just not regular to Discord. Thanks for letting me know.

It takes a while for these cases to be investigated and processed. We have a rigorous system before removing accounts so once they're removed we need to investigate thoroughly before reactivating them. Thanks for your patience!

Hello Ella, I hope you’re doing well. I just wanted to kindly follow up on my account review. The Apify Support team previously mentioned that it could take up to 3 weeks for the case to be reviewed, and it has now been around 3 weeks since I provided all the requested information. I completely understand that these investigations take time and appreciate the team’s efforts in reviewing the case thoroughly. I just wanted to check if there has been any update or progress regarding my account. I would really appreciate any update you can share. Thank you again for your help and patience throughout this process.