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Apify

I sent a message to apify support on Saturday and have no response yet, I'm currently on the $199.00 / month subscription

Hi <@284349440712638464> I believe your ticket was picked up yesterday - can you confirm, please?

Yes I got this message 13 hours ago, Isn't there supossed to be a 4 - 8 hours response time window? Or does it depend on the request ? (I'm requesting to increase my daily actor limit and max actor count)
```
Hi Michael,
I’m **** from the Support Team. Thanks for reaching out.
I’m reviewing your concern now. Please give me some time to look into it. Thank you!
```

<@&1205082186999668788> <@&999283328437997639> any chance to speed this up? I've got the $199.00 / month Scale plan because it said `Average response time 4 to 8 hours within support hours (8:00 AM to 2:00 AM CET / 2:00 AM to 8:00 PM ET on weekdays) based on urgency.`
https://cdn.discordapp.com/attachments/1518731306966585364/1519045366065004575/image.png?ex=6a3c20bd&is=6a3acf3d&hm=ec63ac649ba042fc17bf0eba497b6943ea60b487886d23627529dec5b8c43cf1&

<@203996683040849920> any chance to get contact with a human?

<@284349440712638464> just advanced to level 1! Thanks for your contributions! 🎉