Hello everybody! Guys, I have a question about project support. We are developing a product for working with user feedback on websites and applications. And we did not hire support specialists. We created Customer Success, which began to work daily with each project, close 90 percent of the routine, communicate with the dour clients' developers be in touch throughout the day. I know that SAAS products try to reduce costs and their support very often does not work well and you need to wait a long time for a response. What do you think about such premium support, could it be an advantage for a SAAS product?

I am in Customer Success...From my experience it does depend on what the SaaS is. Is it highly technical? Does it require integrating to get going? yes having domain/technical experts helps a ton. If it's the type of SaaS that gets setup and just works, not so much.