@kapa.ai

2026-03-18 00:11:34  ERROR 2026-03-18 00:11:34 error 'GET' request to '<https://gojitsu.atlassian.net/rest/api/3/users/search?maxResults=50>' failed with status code '403' and error message: 'None'. Request (body): 'None'. Response (body): '{'errorMessages': ['error.no-permission'], 'errors': {}}'. Response (headers): '{'Content-Type': 'application/json;charset=UTF-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'Date': 'Tue, 17 Mar 2026 17:11:33 GMT', 'Server': 'AtlassianEdge', 'Timing-Allow-Origin': '*', 'X-Arequestid': '15fa1407651a195f0b6b49abf1dc8920', 'X-Seraph-Loginreason': 'AUTHENTICATED_FAILED', 'Set-Cookie': 'atlassian.xsrf.token=50054041c2cc3d5e9f8fe6ef34e38226a059bf34_lout; Path=/; SameSite=None; Secure', 'Cache-Control': 'no-store, no-cache', 'Content-Encoding': 'gzip', 'X-Content-Type-Options': 'nosniff', 'X-Xss-Protection': '1; mode=block', 'Atl-Traceid': 'e44c72a119d14692b770e016b7f64340', 'Atl-Request-Id': 'e44c72a1-19d1-4692-b770-e016b7f64340', 'Strict-Transport-Security': 'max-age=63072000; includeSubDomains; preload', 'Report-To': '{"endpoints": [{"url": "<https://dz8aopenkvv6s.cloudfront.net>"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Server-Timing': 'atl-edge;dur=79,atl-edge-internal;dur=15,atl-edge-upstream;dur=64,atl-edge-pop;desc="aws-us-west-2"', 'X-Cache': 'Error from cloudfront', 'Via': '1.1 <http://34069e752fd2df5539e25daad71c41bc.cloudfront.net|34069e752fd2df5539e25daad71c41bc.cloudfront.net> (CloudFront)', 'X-Amz-Cf-Pop': 'SEA900-P4', 'X-Amz-Cf-Id': 'lPkF9bTaF5d3s6Xt9Gji1IZnVJ9efpuyYZLaHIv8UWqwT1jRs79hhw=='}'.
2026-03-18 00:11:34  WARN 2026-03-18 00:11:34 warn Stream users is not available: HTTP Status Code: 403. Error: Forbidden. You don't have permission to access this resource.
2026-03-18 00:11:34  ERROR 2026-03-18 00:11:34 error Check failed

The error you're seeing is a 403 Forbidden from the Jira API when the source-jira connector tries to access the

/rest/api/3/users/search

endpoint. The response header

X-Seraph-Loginreason: AUTHENTICATED_FAILED

and the error message

error.no-permission

indicate that the API token being used does not have sufficient permissions to list users. This is a known issue with the source-jira connector. There are a couple of things to consider: 1. Insufficient permissions on the API token: The API token or account used for the Airbyte connection lacks the permission to browse/search users in Jira. You need to ensure the account has the appropriate Jira permissions (typically "Browse users and groups" global permission) to access the users endpoint. 2. The connector tries to list users even when not needed: There is a related known issue where the source-jira connector attempts to access streams (like

projects

or

users

) even when the API token doesn't have permission, causing the configuration check to fail. [source-jira issue] Recommended steps to resolve: • Grant the necessary permissions to the Jira account/API token being used. The account needs permission to search users via the Jira REST API (

/rest/api/3/users/search

). • If you don't need the

users

stream, check if you can exclude it from the sync in your Airbyte connection configuration (deselect the stream in the schema). • If the

users

stream is required, you may need to use an account with broader Jira admin or user-management permissions. The knowledge sources do not contain a definitive fix specific to the

users

stream 403 error beyond the above recommendations. 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.