Hi everyone, We are wondering if the support of Airbyte Cloud (paid) really exists ? Indeed, we created a ticket (Severity 1) five days ago and we do not get any answer yet. Do you have any clue about mean time of support ticket processing ? As we did not get any response yet, we tried to reset fully our connection and resync (50 credits) our data (Postgres -> Postgres) but the problem persists. If someone from Airbyte support is on this channel, we will be happy to discuss.

Hello Antoine, I am sorry that a member of our Support Team has not yet been able to assist you with your Ticket. We’ve seen a higher number of user’s submit tickets recently and the team is actively working through those tickets. Just so you are aware, the Support Team’s current hours are Monday-Friday 7am ET - 7p, ET and Airbyte observes all (USA) Public Holidays. If you’d like a quicker response from support I suggest reaching out to the sales team via the Talk to Sales form to discuss a package that includes First Response SLAs. That all being said a member of my team should be responding in your ticket soon. Thank you for your patience.

Hello Tyler, Thank you for these informations. The ticket is now in review and we hope that it will be solved fast. This problem do not seems to come from our side and we hope that it will be "easy" to solve.