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# citrix-vads
Slackbot
03/02/2023, 3:44 PMThis message was deleted.
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Mathieu Prébin
03/02/2023, 4:02 PMMaybe it can be related to the connection path to the vda . If there is a cloud connector far away from vda ? users will go through. So were the vda are registered on ? Directly with rendez vous protocol or with a cloud connector then where the cloud connector is located.
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newbie1998
03/02/2023, 4:05 PMHi Mathiue, thanks for the feedback. it works fine when users are using the VDA (cloud) that is connected to the cloud via the connector, but does not when they VDA (Cloud) is connected to on premise delivery controllers.
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Mathieu Prébin
03/02/2023, 4:09 PMYou have to have in mind the connection path, in cloud user connect to the Citrix cloud "storefront" enumerate then go to the vda using the cloud connector ( as a Citrix gateway) then go to the vda.
I guess you don't have an on premise Citrix gateway. So I think user still going through the cloud connector (in cloud) then take an VPN/express route to the vda located on prem. So. Long trip. It can explain. To solve add a cloud connector on premise
Mathieu Prébin
03/02/2023, 4:11 PMSorry vda still on cloud ?
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newbie1998
03/02/2023, 4:17 PMSo the site where they are having the issue, the DDC and SF is on-premise but the VDA is in Azure.
newbie1998
03/02/2023, 4:18 PMThe site where they don't have the issue, the VDA is in Azure, and the access layer and control plan are Citrix Cloud services.
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Mathieu Prébin
03/02/2023, 4:22 PMIn the non working scenario, user access to the on prem storefront?
Mathieu Prébin
03/02/2023, 4:23 PMThen enumerate there and access the vda?
Mathieu Prébin
03/02/2023, 4:28 PMIf it is this scenario, you should investigate about the network route user take to reach the vda
Mathieu Prébin
03/02/2023, 4:28 PMFrom on prem to azure cloud
Mathieu Prébin
03/02/2023, 4:29 PMYou probably go through a VPN or an express route and maybe the link is too small
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newbie1998
03/02/2023, 4:30 PMin the Non-working scenerio they use on prem storefront
newbie1998
03/02/2023, 4:31 PMthey are using express routes
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Mathieu Prébin
03/02/2023, 7:10 PMYou need to focus your attention around the bandwidth and this express route performance
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James Kindon
03/02/2023, 8:52 PMSo two different brokering points. Are the policies different across cloud/on-prem?