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try restarting the citrix desktop service, something must be funky with how it's reporting to the delivery controllers.

Have a client with a ticket open with Citrix at the moment for similar. Citrix advised to reboot VDAs but problem sessions persisted. No answer to why it's happening but next suggestion is apparently just to reboot controllers as well to see if that clears the record in the db.

Do you see the user in Task Manager with some processes left? Which version of FSLogix do you use?

Cheers all i was being stupid there was a orphaned session for the affected user on that VDA. I had to add sessionid to task manager and i seen a session with only 3 processes running winlogon.exe / CSRSS.exe / logonui.exe (These run under the system context hence why i didnt notice before) the session ID didnt match up with any sessions listed under Quser so i killed the processes and that then ended the session for the affected user in Director under trends (Studio /Powershell never showed a session)

we have seen kind of similar things, Server 2019. In our setup, this is related to Windows Search issues. We are awaiting a hotfix from Microsoft February for Server 2019, March Server 2016.