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I think this link will solved your problem https://dennisspan.com/solving-keyboard-layout-issues-in-an-ica-or-rdp-session/ This registry helps me in the past First of all, IgnoreRemoteKeyboardLayout is a registry value that you set on the Citrix worker (the VDA): Key: HKLM\SYSTEM\CurrentControlSet\Control\Keyboard Layout Name: IgnoreRemoteKeyboardLayout Value: 1 Type: DWORD

I will give it a try Julien. Thank you for quick response.

@Chai have you looked at this? https://docs.citrix.com/en-us/citrix-workspace-app-for-mac/configure.html#keyboard-layout-synchronization This is for CWA 2210 and higher though, but might help you

Rody, That is exactly what I want to try on the user's macbooks. Change keyboard layout to auto sync and test.