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hrm the second i go to https://support.citrix.com/case/manage i ended up with invalid cookies at cis.citrix.com

Have an open case with Citrix on this since October. Literally anything *.Citrix.com or *.cloud.com does the same for us, every few hours of every day.

I was curious on how to open a ticket on this, just general customer support?

Pretty much. My case # is 81501210 and it shows as Pending - Awaiting Hotfix.