I have the same problem few months ago. It is caused by visual effects. The value is forced by Citrix. You can change this with
1. Set the next key in your image of XenApp, reboot and seal the image.
·HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix
Name: EnableVisualEffect
Type: REG_DWORD
Value: 1
2. Make a User GPO with the next settings:
HKEY_CURRENT_USER\Control\Desktop
Name: UserPreferenceMask
Type: REG_BINARY
Value: 9812038010000000
And now I can drag en scroll within my Office application.