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# citrix-vads
Slackbot
11/20/2019, 1:57 PMThis message was deleted.
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Ray Davis
11/27/2019, 12:33 AMCan u see it the users vda session of u shadow him/her? If u take the PowerPoint file does it happen with you?
Ray Davis
11/27/2019, 12:41 AMI had a similar issues. I'm running CR though.
Also using workspace not reciver
I'm sure u did your research.
But...... Google shows this.
https://discussions.citrix.com/topic/387434-cursor-disappears-on-extended-desktops-with-4k-monitors/
https://support.citrix.com/article/CTX202319
I know this article is for Linux but I'm curious if it's the mouse icon. Sounds dumb I know.
https://support.citrix.com/article/CTX131504
Ray Davis
11/27/2019, 12:45 AMI also understand it's the CTO so at times they don't care. Just want it fixed. Sorry to just give u links. But it's something passing through from his client and dpi setting I would suspect
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Nick Panaccio
11/27/2019, 1:09 AMYou’ll be shocked to hear that I’m still waiting to hear back from the CTO on details. They’re never around, so I’ve been unable to actually look at it first hand. I’ve read all of those links , and my initial thought was that this was a DPI scaling issue. We’re an LTSR shop, so we’re on 4.9. I think I’m going to just install CWA 1909 and see if it resolves the issue.
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Ray Davis
11/27/2019, 1:17 AMYea I figured you read them. It's hard helping higher ups. Im ready for 1912 LTSR. I was reading about it. Looks like they will add 2 years of feature updates . Not positive on that.
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Nick Panaccio
11/27/2019, 11:18 AMI've been waiting for this next LTSR since going live with 7.15 last year. It's based off of 1909 CR, so we'll get every feature - and, more importantly - every enhancement currently available.
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