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# citrix-vads
Slackbot
03/11/2020, 1:00 PMThis message was deleted.
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Koenraad Willems
03/11/2020, 6:41 PMCan you post a screenshot? Is there a GPU in the VDA?
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Kevin Schwartzmiller
03/11/2020, 6:49 PMThere was, and I recalled HDX 3D Pro being automatically configured, so I turned off Hardware Encoding within the policy and it corrected it.... I dont need it anyways.
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Koenraad Willems
03/11/2020, 7:02 PMWhat GPU? There are some known issues in certain situations (grahpics policies) and in combination with a specific GPU.
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Kevin Schwartzmiller
03/11/2020, 7:03 PMNVIDIA Quadro K2200
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Koenraad Willems
03/11/2020, 7:08 PMfor that specific issue, it is the NVIDIA Tesla T4 GPU - so not related
Koenraad Willems
03/11/2020, 7:08 PMbut we use Quadro's also and we have similar issues
Koenraad Willems
03/11/2020, 7:08 PMis it like lines all across the screen?
Koenraad Willems
03/11/2020, 7:09 PMare you running Windows Server 2019 build 1809 by any chance?
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Kevin Schwartzmiller
03/11/2020, 7:09 PMThis is on a Windows 10 1809 build
Kevin Schwartzmiller
03/11/2020, 7:09 PMAnd its more of green boxes all over and then they go away and come back....
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Koenraad Willems
03/11/2020, 7:09 PMyeah, it's an issue in 1809
Koenraad Willems
03/11/2020, 7:09 PMtry 1903 or 1909, it is fixed in there
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Kevin Schwartzmiller
03/11/2020, 7:46 PMreally... interesting, ok thanks!
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Koenraad Willems
03/11/2020, 8:36 PMyou are welcome 🙂
Koenraad Willems
03/11/2020, 8:36 PMwe are less fortunate, we can't run Windows 10 (licensing as a Microsoft CSP...), so we are stuck with Windows Server 2019
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Nathan Shaw
03/17/2020, 6:19 AMI’m seeing black boxes appear briefly over the folder expansion icons in Windows File Manager (Windows Explorer). VDI running Win 10 LTSC 2019, so build 1809, same as you both. VDA 1912.
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Koenraad Willems
03/17/2020, 7:24 PM@Nathan Shaw: running GPU's inside the VDI?
Koenraad Willems
03/17/2020, 7:24 PMblack boxes tend to have a different cause, like special mouse pointers, etc..
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