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# citrix-vads
Slackbot
05/01/2020, 11:33 AMThis message was deleted.
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Cory Zaner
05/01/2020, 1:57 PMI see this all the time! We automated emails with instructions to the users. Thanks @Eric
But the common issue is if they hit cancel, failes to download ica file, or on a mobile device without Citrix installed.
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Ray Davis
05/01/2020, 2:52 PMDamn, I see this alot in 7.15 as well. I was curious why it said connection failures.
Ray Davis
05/01/2020, 2:53 PMWow, Please share the automated emails for users. Thats awesome
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Cory Zaner
05/01/2020, 5:30 PMSure , @Eric did it. Eric do you have a scrubbed version for them?
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Nick Panaccio
05/01/2020, 5:31 PMWe have never received a single phone call about this. I think I'm going to skip notifying users, lol.
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Eric
05/01/2020, 6:06 PMSure, will dig something up Monday
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Cory Zaner
05/01/2020, 8:33 PMWe have been sending for about 5 days and today I saw less emails. Hopefully that means less error
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Cormac Long
05/02/2020, 11:58 AMI really like this automated email idea👍