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# citrix-vads
Slackbot
05/06/2020, 5:33 PMThis message was deleted.
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Rob Sheppard
05/06/2020, 5:33 PMOne datacenter:
Rob Sheppard
05/06/2020, 5:35 PMOther datacenter:
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Eric
05/06/2020, 7:49 PMI would just start with clean servers and create the Store
Eric
05/06/2020, 7:49 PMexport/import is no go
Eric
05/06/2020, 7:49 PMat the end Citrix Support will tell you to do the same cause they cannot find the issue
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Rob Sheppard
05/06/2020, 7:59 PMWell, that's disappointing. That will be a big chafe.
Rob Sheppard
05/06/2020, 8:01 PMIs there something specific up with export/import then?
Rob Sheppard
05/06/2020, 8:31 PMI actually just verified that this is only happening externally. Internally everything is fine.
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Julian Jakob
05/06/2020, 9:13 PMExternally means via a Citrix gateway?
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Eric
05/06/2020, 9:14 PMok, than its possible a mis config off your STAs
Eric
05/06/2020, 9:14 PMjust happen with a customer of mine, so created a powershell script to rebuild 2x SF in 12 Data Centers
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Rob Sheppard
05/06/2020, 9:15 PMCorrect. I believe internally goes via Citrix Gateway too? We have 'external only' ticked in the storefront settings
Rob Sheppard
05/06/2020, 9:15 PMInteresting, I'll double check the STAs.
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Eric
05/06/2020, 9:15 PMNormally not
Eric
05/06/2020, 9:16 PMcheck the internal vs external URL
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Rob Sheppard
05/06/2020, 9:22 PMThey all go to the same URL, storefront.mydomainname.com
Rob Sheppard
05/06/2020, 9:23 PMBearing in mind, I'm still very much a noob at this
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Eric
05/06/2020, 9:41 PMno worries, so you use the same URL both internally and externally. test them both, to see it there is any difference
Eric
05/06/2020, 9:42 PMhappens when companies wants analytics
Eric
05/06/2020, 9:43 PMif you imported the settings, you want to make sure to point to the Delivery Controllers in DC2 and not DC1 on SFs in DC2
Eric
05/06/2020, 9:44 PMand the STAs in StoreFront needs to be the same as configured on the Netscaler
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James Kindon
05/06/2020, 9:50 PMYou can span storefront across data centres, that’s not a problem ....
James Kindon
05/06/2020, 9:51 PMFAS in the mix too?
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Eric
05/06/2020, 9:55 PMNot a problem, but the order should be set correctly. Also was about to ask about FAS, but if that where missing it should normally bring up logon screen asking for creds
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Rob Sheppard
05/06/2020, 10:01 PMFAS is in the mix too. For the side that isn't logging in automatically, you click the 'other user' option and you can provide creds.
Rob Sheppard
05/06/2020, 10:02 PMI'll double check that order, I did earlier, but I will again. I've been staring at it all day
Rob Sheppard
05/06/2020, 10:03 PMHmm, I'm not sure where I read about the spanning datacenters comment. I think it was on Carl Stahlood's site, but maybe it was in relation to a specific situation?
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Eric
05/06/2020, 10:10 PMEric
05/06/2020, 10:10 PMThen your issues are FAS
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Rob Sheppard
05/06/2020, 10:11 PMWew, that's going to take a while for me to pick apart. But, thank you! I will read through that
Rob Sheppard
05/06/2020, 10:14 PMWe went Active/passive at the GSLB level for our main URL, because persistence wasn't working. You'd ping our URL, and get one IP, wait 10 seconds, ping it again and got the other IP. Was bizarre.
We set up OGR too, which seems to work well, according to the SSLProxy address in the .ICA file
Rob Sheppard
05/06/2020, 11:05 PMOh, I forgot to mention, if I log onto the desktops via Citrix Cloud (Workspace), then we don't see the issue
Rob Sheppard
05/08/2020, 1:29 PMSo, to circle back on this, it was FAS. Reading the article, we had the GPO that had the FAS servers for each DC (with the blank spaces) for the Storefront & FAS servers, but didn't have all 4 FAS servers in the GPO for the actual VDAs. For some reason, that didn't matter when using Citrix Cloud. Anyway, I added all 4 FAS servers to the VDA GPO, and VDAs in both datacenters are logging in automatically now. So, cheers @Eric for that article and @James Kindon for asking about FAS pointing me down that path.
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