World of EUC

I would recommend at least Citrix Workspace App, have seen many performance issues when using Citrix Receiver..

it looks like this issue has to do with audio redirection. looking into ways of upgrading the client on their thin clients now

i've had a similar issue on HP thin clients and had to disable hardware acceleration for Receiver locally on the client to get around it

sorry with older Receiver .... 4.12 i believe

i can get details what we did if you need

image.png

you could do it w/ local gpedit too but this should do it i think as well

so in our case we had to disable it. i cant say what downside there is to having that off but for us not crashing was better

it was happening several times a day for those affected i remember

<@URVNXB96C> The downside of disabling Hardware Acceleration is that if you use a codec which uses H264 (Like For Actively Changing Regions) it will not offload it to the GPU on the endpoint. So if you have a old or weak endpoints which has a tiny CPU it will cause performance issues. Most endpoints do have built-in capabilities for H264 offloading

<@UNBRPVD4G>  that makes sense.... That only applies to the endpoint right? What about things like disabling gpu acceleration in teams on the vda which is a recommended thing I guess

Yes it only disables it on the endpoint. Teams does rely quite heavily on the GPU. Haven't tested it without a vGPU yet to be honest.
But there is also the option to offload it to the endpoint (Full support on Windows Endpoint, Audio Only as Experimental on Linux)

Yup that webrtc optimization we're starting to test now