The issue is a result of authenticating with another domain (one way transitive trust), implementing security policies not allowing bad ciphers on the dc’s, and blocking tls 1.0 on the dc’s. Users authenticate to the second domain through the ADC, and log into the desktop with the second domain credentials because of the trust, and their user name is missing studio. Therefore when the user disconnects from the desktop, and connects again, they pull a new desktop, because the username does not show in studio (but does in director).