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# citrix-vads
Slackbot
04/06/2022, 9:51 AMThis message was deleted.
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Kasper Johansen
04/06/2022, 9:57 AMDo you have to crrect video codec installed? If I remember correctly Windows Media PLayer does not support the mkv format out of the box
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Nick Pylarinos
04/06/2022, 9:59 AMI dont think thats the issue, from the ICA session if i RDP to another session host and run the same file it works no issue.....im thinking its some strange HDX Setting which might be blocking the video
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Kasper Johansen
04/06/2022, 12:08 PMAh, yes if it works via RDP then it's not a codec issue
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Jonathan Pitre
04/06/2022, 4:28 PMSingle or dual monitor on the client side?
Have you tried with VLC?
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Mike Streetz (O_P)
04/06/2022, 5:05 PMis it trying to do redirection because it’s windows media player? Try it in another program like VLC and see if it works
Mike Streetz (O_P)
04/06/2022, 5:07 PMcheck if this is enabled: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/windows-media-redirection.html
Mike Streetz (O_P)
04/06/2022, 5:07 PM“When you’re using Windows Media Player and Remote Audio & Video Extensions (RAVE) enabled inside a session, a black screen might appear.”
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Nick Pylarinos
04/08/2022, 8:27 AMIll have to tinker with the settings around Windows Media redirection, i am sure it will be something simple like that - ill confirm on RAVE as well...
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Nick Pylarinos
04/26/2022, 7:44 AMCircling back to this one- the HDX Policy which resolved this issue is the "Prohibit" Windows Media Redirection
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