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# citrix-vad
s
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n
The official error message is Photo viewer cannot open due to insufficient memory
I dropped it in HKLM and it worked too.
n
That looks to be the same as what my customer is getting
i will test this out
d
Do some testing before, that gave me weird issues, some picture in email signature was displayed inverted
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n
Going to drop it into a users hive first - need to get someone to report it first...
Like everything when you need something to break - it never does
s
Yes on my side they were reverted too also in thumbnail view in explorer, had to revert it back
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p
Can also confirm the registry change fixes the issue, but also ended up giving me issues such as colors inverted on pictures in Excel sheets, outlook, etc. I ended up deploying a third party picture viewer instead since the legacy photo viewer is kinda crap
n
This is actually good insight Patrick - thank you for that
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j
@Nick Pylarinos - One of our other customers had a similar issue and it was to do with photviewier having issues opening photos taken with some mobile devices (andrioid/ios) and not handing the file metadata. They had to move to imageglass instead, cheers
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d
photos taken with mobile devices, we installed this https://www.copytrans.net/copytransheic/
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