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is that zscaler vpn?

Hey Steve, its Global Protect (Palo Alto), cheers

just curious, been hearing some similar complaints with zscaler VPN, i know customers have tickets open with Citrix on the matter. I'll touch base with them to see if there was any progress.

Nice one - cheers, Steve

why don't they do a split tunnel for Citrix traffic?

If they are not on the LAN, the VPN is needed to hit the SF LB. They likely have split tunnel set up but it will be for sending non lan/internet trafic out of the local GW vrs the VPN GW, cheers

the customer that has a ticket open said that citrix has recognized a dev problem in the code. They were given a private hotfix that solved some of these problems, but there will be more changes. Don't have any other specifics or support #s at the moment, and quite frankly, i'm not 100% its related to your issue, but it does sound like the right symptoms, where a VPN and Citrix Workspace resets are involved.

Thanks a lot, Steve. I'll get the customer to open a call with Citrix anyway. Worth ruling out at least, cheers

I'm interested about what you could find regarding this issue. It is an issue our users occasionally face, it’s somehow mitigated with the VPN client launching a refresh after the connection is established.