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# citrix-vads
Slackbot
09/09/2022, 8:34 AMThis message was deleted.
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Ray Davis
09/09/2022, 11:01 AMWhat was the orginal VDA install you had before the upgrade? Use that to install it again, then use Control panel to remove it, then VDA cleanup tool. I have ran into this since 7.15 from time to time.
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Rob Zylowski
09/09/2022, 3:02 PMHI Jonas I asked support and they said this was not a recent change. But if you run the vda install from the command line with /VIRTUALMACHINE then it should show you the normal prompts
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Jonas Ziegler
09/12/2022, 5:22 AMThanks for the suggestions! I will test them out and keep you up to date about it.
Jonas Ziegler
09/15/2022, 6:00 AM@Ray Davis unfortunately your suggestions didn't work in my environment. But I was able to install the VDA by using the /VIRTUALMACHINE parameter which @Rob Zylowski suggested. Thanks again for your help
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Rob Zylowski
09/15/2022, 7:11 AM👍
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Thorsten
09/15/2022, 2:50 PMwe had the same behavior with Moonshot cartridges and opened an incident. they dont recognise that the underlying system is hardware. Only command line installation works.
unfortunately the case was opened with my old account and company, but if you open an new incident, they should find this.
hope this helps, best regards
Thorsten
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Ray Davis
09/15/2022, 2:52 PMOk, thanks @Jonas Ziegler . Glad you got it though. Sorry for the extra work I added to you.
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