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# citrix-vads
Slackbot
10/06/2022, 5:23 PMThis message was deleted.
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Rob Zylowski
10/06/2022, 5:45 PMwhat do you have configured here
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Nick Patel
10/06/2022, 6:43 PMIt's set to that middle option
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Rob Zylowski
10/06/2022, 6:46 PMHave you tried from an incognito winddow
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Nick Patel
10/06/2022, 6:48 PMyeah
Nick Patel
10/06/2022, 6:48 PMI tried 3 computers
Nick Patel
10/06/2022, 6:48 PMThis is what I see when I click Install
Nick Patel
10/06/2022, 6:49 PMLight version is missing at the bottom
Nick Patel
10/06/2022, 7:44 PMLooks like it might be Netscaler related, direct connect to Storefront works
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Dennis Parker
10/06/2022, 8:00 PMIf it's NetScaler related, do you have session policies / profiles configured? Is this something that was working and now isn't?
Dennis Parker
10/06/2022, 8:01 PMI split my HTML5 users into a separate store because this was unreliable for me as well and users that had Workspace installed would get HTML5 when they shouldn't.
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VTScott
10/06/2022, 8:14 PMWhat version of Storefront? I noticed the behavior change on 2203 CU 1 but it could have been changed earlier.
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Nick Patel
10/06/2022, 8:23 PMI had some others test and it's not working directly to StoreFront either
Nick Patel
10/06/2022, 8:23 PMwe're on StoreFront 1912 CU 3still, haven't changed any configs
Nick Patel
10/06/2022, 10:11 PMRebooting both DDCs fixed it 🤷🏻♂️
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