Excel 365 - Hang / Not Responding Hello everyone, Has anyone experienced issues with Excel 365 in a CVAD environment? I have some users reporting that Excel freezes during simple operations such as copy/paste or changing the cell font. I have increased the number of Excel threads to match the number of vCPUs. I have also just tried disabling Auto Fill, but it's too early to tell whether this makes any difference. I suspect network printers might be involved. I have uberAgent data available for analysis, but I haven't been able to identify the root cause yet. I noticed some failed connections to the Print Spooler service (

spoolsv.exe

), but I'm not sure whether they correlate with the Excel freezes. Has anyone encountered similar issues or found a way to identify the root cause? Thank you!

Excel likes to store all copied data into temporary storage, and that cache can really chew up the resources. I have had some clients that have had to teach users to close and reopen Excel to clear that cache if they are doing large data migrations around sheets.

Really? I will look this possibly. Do you know where Excel store the cache? I use Profile Management with containers, maybe I could add an exclusion if it's not already excluded

So I saw this from a few years ago. "In my case for some reason every time I copy-paste Excel tries to access the default printer. It took me a long time to realize there was a little notification on the left bottom corner. After changing the default printer to "Microsoft Print to PDF" Excel stopped freezing." These were the steps I saw to clear the clipboard data after using it. "Clear the clipboard: When you copy data in Excel, it is stored in the clipboard. If you have a large amount of data in your clipboard, it can slow down the performance of Excel. To clear the clipboard, go to the "Home" tab, click the drop-down arrow next to "Clipboard," and select "Clear All.""

Yep I had a few complaints, I didn't have much time to investigate

We currently have an open ticket with Citrix regarding session disconnections when copying and pasting in Excel; so far, we have received few complaints.

Has there been any update on your ticket with Citrix Francois-Xavier? We have users encountering similar issues following the last monthly update cycle on our images.

@Robert H The issue disappeared as quickly as it had appeared; we were unable to identify any associated root cause...