Found a fix to an issue I was seeing. Multi-user ...
# citrix-vadj
Jeff Riechers
10/06/2026, 12:51 PMFound a fix to an issue I was seeing. Multi-user windows sessions were not showing RTT and DC latency in Director, even though everything was setup correctly. Wasn't seeing problems in my MAC, Linux, or single user sessions. To fix it I had to run the following.
Jeff Riechers
10/06/2026, 12:52 PM Copy code
$ns = Get-WmiObject -Namespace root\citrix -Class __namespace | Where-Object { $_.Name -eq "euem" }$ns.Delete()Jeff Riechers
10/06/2026, 12:52 PMThen find the latest wmiplugin*.mof file from c:\windows\syswow64\wbem\Framework\root\Citrix\EUEM and run the following.
Jeff Riechers
10/06/2026, 12:53 PM Copy code
mofcomp "C:\Windows\SysWOW64\wbem\Framework\root\Citrix\EUEM\WmiPlugin_SN_d4857dd4baeec65f_Version_7.48.0.0.mof"m
Matt Sliva
10/06/2026, 1:41 PMDid you do that on the client side or VDA side? I've had similar issues in the past after downgrading the VDA.
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Oz Zy
10/06/2026, 3:49 PM@Jeff Riechers was this a Director-only issue, or were you seeing this in Monitor?
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Jeff Riechers
10/06/2026, 3:50 PMThis was in Director, and would have been in Monitor as well. Change was done on the VDA.
Jeff Riechers
10/06/2026, 3:50 PMI think it was due to installing, then uninstalling and re-installing the VDA.
Jeff Riechers
10/06/2026, 3:51 PMAfter re-registering those MOF files the Wan, Network and RTT all enumerated correctly.
m
Matt Sliva
10/06/2026, 3:58 PMhttps://worldofeuc.slack.com/archives/CK6TCV3JN/p1791301857291919?thread_ts=1791291119.723179&cid=CK6TCV3JN 100%. I had a Citrix case open about this and ended up closing it because reverting to a snapshot solved my issue. We tried for weeks to fix WMI with no success.
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Oz Zy
10/06/2026, 4:52 PMah, ok, so specific to reinstalls and whatnot. Got it. Will keep an eye out for this if I see it. thx
m
Matt Sliva
10/06/2026, 4:54 PMI ran into it with an in place upgrade of 2402 CU3 to 2507 LTSR and back to 2402 CU3. Issue showed up in Monitor after uninstalling 2507 and re-installing 2402 CU3. Mine was on multi-session, but the support engineer recreated the problem on single-session Win11 as well.
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Jeff Riechers
10/07/2026, 1:15 PM4 Views