What happened over the last few days can happen again, and probably many times. We need to be better prepared for the next one.
During the latest SAML attack (CVE-2026-88779), until the fix shipped, the responder policy was only available by opening a case with Citrix Support. For a vulnerability already exploited as a zero-day, that is a weak approach: attackers already knew the bug, while we were waiting in the support queue.
A better option: publish the policy in a KB article visible only after login, for accounts with active maintenance. Include the verification commands (including a check that the Responder feature is enabled) and log access per account. Citrix keeps control over who sees it, and we get the mitigation right away, also without NetScaler Console.
What do you think about this? Do you have better ideas?