Has anybody switched an on-prem Horizon environment from Subscription/SaaS to Term licenses before? I'm getting a Messaging Clients alert in the Horizon Console (Disconnected, last seen at ...) after changing the license mode. I've already tried deleting the Horizon Edge in the Horizon Cloud portal (Capacity → Horizon Edges) and restarting and/or shutting down the Horizon Edge Gateway appliance. I have also rebooted the connection servers. Is there anything else I have to decommission?

are the connection servers actual pairing with the edge device at all before hand?

I've seen this happen as well. Where I have seen it, customers decided to leave it. If you make a support call, they might be able to do something on the backend to make it disappear. Might have to use ADSI edit or something.

i've also seen that whole process take the better part of a day or two before it's really ready to start adding CS on the cloud side for the edge too

Rob, I think they are going from subscription to term, not the other way around 😉

yeah, but that takes reading comprehension and more coffee than i've apparently had on this monday facepalm

It's a Monday! 😂 I had to re read the message twice first as well (almost replied as you did haha)

that being said, i suspect it might be tied into the periodic nature horizon uses for license checking when on subscription - i.e. if it's renewed for 30d and you decom/switch licenses with 25d left, it might get stuck on that .. but yeah i'd ping support on that one, it's likely some obscure setting in the ldap db

I have created a SR and will let you guys know what support says.

You gotta love some nice work in the ADAM database.