I’m encountering a sporadic issue with Citrix VDA ...
# citrix-vad
a
I’m encountering a sporadic issue with Citrix VDA 2507 CU1 on Windows Server (fleet of 200 VDAs) and wanted to see if anyone else is seeing this. The Symptom: Random VDAs are becoming Unregistered in Studio about once every two days. Key Details: • Logs: Absolutely nothing in the Event Viewer (Application/System/Citrix) at the time of the drop. • Service Status: The Citrix Desktop Service remains in a "Running" state. • Workaround: Restarting the Citrix Desktop Service (BrokerAgent) fixes it immediately, and the VDA registers without issue. • Scale: Affects random nodes across a 200-server environment. It feels like a “silent hang” of the BrokerAgent or a communication timeout that doesn't trigger a service crash or an error log. Has anyone experienced similar "silent unregistrations" on this specific build?
d
Have not seen that, but only have a handful (10 ish?) 2025 servers on VDA 2507 CU1 currently, but have a large fleet of 2402 CU3 alongside those servers. Delivery Controllers are also 2402 CU3 which could potentially be a difference as well. Those random issues like that are frustrating for sure, and odd not to have any sort of logging when they lose registration.
b
Have you AOT in place? Could help in the troubleshooting process.
a
No AOT so far… probably in the future… 🤷‍♂️😉
o
What A/V? Are your exclusions all in place ? Had a a similar issue in January , missing exclusions on the cloud connectors for Crowdstike were causing daily VDA outages