Anyone having issues with PVS regarding its licens...
# citrix-provisioning
r
Anyone having issues with PVS regarding its license? I’ve updated my test lab to 2507 LTSR. When I run the config wizard its license. But overnight it looses its entitlement.
j
Did you update your license server? Mine threw an error trying to setup the cloud portion component, but worked after that.
r
Yes upgraded to the latest version. Event log shows: 14:06 licensed, 02:03 unlicensed. Next day: same behavior
I have everything on prem
j
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Something like that?
I can confirm. Saw the same thing on my side. Go ahead and open a ticket. I am going to do the same.
r
Yes! Precisely that!
t
I'm not seeing that error on two farms, we upgraded on tuesday, and no issues with pvs so far, but will keep a eye on it
p
@Remy + @Jeff Riechers Did you hear anything from Citrix support by now? Just a wild guess, could it be related to license files being up2date and not up2date like in March this year? Citrix - CSP Monthly Consumption licenses EOL Somehow it is weird that Ray and Jeff can reproduce the issue and Tom has no issues whatsoever.
d
I have opened a ticket to this, as we couldnt get it work with legacy licenses. Ive been told the only way to solve this issue now is using License Activation Service.
r
I've also opened a ticket this morning. I downloaded my license file again, but it's the same. Maybe it's needed to unallocated and allocate the licenses?
Got support on the phone. I can confirm @Daniel Möser, only way is using License Activation Service
@Jeff Riechers
j
So I left my RDP session up, did nothing with my SQL or license server and got this back again this morning.
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I have NOT onboarded my license server to cloud yet, still keeping it as legacy as our licenses partner licenses for my lab roll over next week, and plan on starting with it hen.
r
@Jeff Riechers I also did not onboarded my license server. Just registered my server and looks like it's working now. But will be sure tomorrow.
j
I just onboarded to LAS as our licenses were in the portal. I am willing to be it is a problem with 2507 working with legacy licensing versus LAS.
r
Or just a Citrix move to force it 😅
t
We're using legacy licensing and don't have that issue
r
Strange.. but it was confirmed by Citrix Support. Maybe depending on the type of licenses. I don’t know. Looks like it’s working now. So that’s the positive side. Going to start upgrade next week so kinda need to work 🤣
t
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r
That was my screenshot too. But after 12 hours after successfully run de Config Wizard it goes Not Entitled
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@Jeff Riechers seeing this in PVS?
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A month?
t
Only SoapService events I'm seeing is these, the errors is from just as I upgraded
all the information events is just that it's using legacy licensing, no unlicensed
🙌 1
But then again, the only thing that went ok was the pvs upgrade. I ended up having to restore the site database for the delivery controllers due to corruption, and had to rollback the vdas due to issues with launching a bunch of applications
r
@Daniel Möser what activation date do you have now in PVS? I have one month
👀 1
d
Same here—my license also lasts one month. Will it automatically renew after that? Mhm
j
The new design they check out licensing as needed. Citrix is investigating the legacy license issue, so if you have a problem get a ticket in, they may want to see your old license file.
n
Switched to LAS as well now - let's see if this really fixes the PVS licensing issues (feedback from you guys sounds promising). According to https://docs.citrix.com/en-us/licensing/current-release/license-activation-service.html#configure-license-server-for-online-activation under "*Auto-Renewal of the activation*" it states, that the license provided through LAS is always valid for 30 days (unless your entitlement validity period is shorter than that).
Looks like a known issue.
g
This solution is working : https://support.citrix.com/external/article/695191/citrix-provisioning-services-reports-the.html Rerun the configuration Wizard efterwards Note: If LAS not an option
✅ 1
j
New updates were released that should fix this issue.