Has anyone encountered an issue with NetScaler Con...
# citrix-netscalera
Arthur
07/10/2025, 1:42 PMHas anyone encountered an issue with NetScaler Console (on-premises, version 14.1, build 47.46) where HDX Insight and Gateway Insight stop processing data after some time? We noticed that everything started working again after a restart.
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Jeff Riechers
07/10/2025, 2:09 PMYup. Known issue, we have a ticket going on it with the developers.
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Henry Heres
07/10/2025, 4:22 PMBe careful with insight nowadays, is a bug which increases RTT to unworkable scenarios, also being worked on in CVAD and NetScaler Console
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Jeff Riechers
07/10/2025, 5:10 PMYeah, I am looking forward to 2507 and getting those uberagent log data instead.
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Julian Jakob
07/10/2025, 7:25 PMYes same here, since updated NS and NSC to latest build because of the CVE's, HDX Insight and GW Insight is dead, no data, anymore
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Arthur
07/11/2025, 4:34 AMBecause of such situations, Citrix should release the latest build with CVEs addressed ONLY, without introducing new changes / features, to prevent breaking core functionalities.
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Arthur
07/11/2025, 5:43 AMWait a moment… CWA 2507 should be an LTSR version. I’m not sure if it will include new features like UberAgent log data. 🤔 🤷🏻♂️
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Jeff Riechers
07/11/2025, 9:23 AMThat is why they are going to annual LTSR. So that new features that have been tested are available to ltsr.
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Jeff Riechers
07/11/2025, 10:02 AMThey will keep releasing cumulative updates for previous LTSRs for 3 years. You only need the new LTSR if you want to leverage the new features rolled into it.
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Arthur
07/12/2025, 8:33 AM‼️ Are we seriously expected to wait months for a fix to HDX/Gateway insights? ‼️
This issue impacts too many environments to be ignored.
If you’ve already opened a support ticket — drop the number here.
Let’s coordinate and escalate this together. The more noise we make, the faster Citrix will move.
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j
Julian Jakob
07/14/2025, 8:07 AMSure, let's try that. My case is #101652016
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Julian Jakob
07/23/2025, 9:58 AMFYI - I did a migration from AppFlow Policies to Analytics Profiles via NSC (because AppFlow Policies will be deprecated in future) and after that AND a reboot of the NSC, HDX and GW-Insight is working, again, Will now monitor the next days, if it is constant.
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Julian Jakob
07/23/2025, 10:34 AMI did this now on three different environments, all with direct success. You can try that, too. Did a quick writeup about that here https://www.julianjakob.com/netscaler-hdx-and-gateway-insight-stopped-working/
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Jeff Riechers
07/30/2025, 12:21 PMSo, it was working for a while, then it stops. Rebooting the console seems to work for a while, until it stops. So must be something with that Analytics profile talking to Console to get the info on what to scan that is breaking. Is there any writeup on how exactly that analytics profiles gets the info on what to analyze? Since it no longer is tied to items bound to virtual servers?
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Julian Jakob
07/31/2025, 6:22 AMSame here for two customers, @Jeff Riechers - Citrix Support will not accept an official bug in the latest 14.1 NSC build, it's very frustrating at the moment.
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Jeff Riechers
08/04/2025, 3:21 PMWell works for 48 hours, then nothing. Not seeing anything in the console logs. They seem to report it working fine.
Jeff Riechers
08/06/2025, 3:00 PMFinally got a ticket open with citrix and an escalation engineer, who had no knowledge that the new firmware automatically converts appflow policies to the new metrics profile. So it looks like they enabled this new feature in the build before they were ready for it in Netscaler Console. But that's just my theory.
j
Julian Jakob
08/25/2025, 8:49 PMStill not solved and my support engineer did not confirm an official bug…
Julian Jakob
08/26/2025, 9:40 AMToday support answered me this 😄
"It appears there is a konwn issue and the fix will be available in the upcoming version.
As a workaround, please restart the services."
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