Christian Jรถns
06/25/2025, 12:35 PMNeal Dolson
06/25/2025, 12:42 PMJeff Riechers
06/25/2025, 12:53 PMKari Ruissalo (WyW)
06/25/2025, 1:36 PMKari Ruissalo (WyW)
06/25/2025, 1:43 PMDima
06/25/2025, 2:00 PMKari Ruissalo (WyW)
06/25/2025, 2:04 PMlstod
06/25/2025, 2:06 PMJeff Riechers
06/25/2025, 2:08 PMMarco Hofmann
06/25/2025, 2:10 PMChristian Jรถns
06/25/2025, 2:11 PMJeff Riechers
06/25/2025, 2:13 PMSteve Elgan
06/25/2025, 2:20 PMlstod
06/25/2025, 2:21 PMSteve Elgan
06/25/2025, 2:56 PMJon Bucud
06/25/2025, 3:36 PMAl
06/25/2025, 4:39 PMJon Bucud
06/25/2025, 4:46 PMEirik Vesterhus / Intility AS
06/25/2025, 4:52 PMAl
06/25/2025, 4:53 PMAl
06/25/2025, 4:56 PMAl
06/25/2025, 4:57 PMEirik Vesterhus / Intility AS
06/25/2025, 5:04 PMKari Ruissalo (WyW)
06/25/2025, 5:10 PMMelissa Nelson
06/25/2025, 5:29 PMSteve Elgan
06/25/2025, 5:47 PMJon Bucud
06/25/2025, 5:54 PMMarco Hofmann
06/25/2025, 6:03 PMMelissa Nelson
06/25/2025, 6:32 PMJon Falgout
06/25/2025, 6:38 PMlstod
06/25/2025, 6:41 PMKari Ruissalo (WyW)
06/25/2025, 6:41 PMMelissa Nelson
06/25/2025, 6:54 PMRobert Blissitt
06/25/2025, 8:30 PMEric Spicer
06/25/2025, 8:49 PMAl
06/25/2025, 8:49 PMRobert Blissitt
06/25/2025, 9:07 PMMelissa Nelson
06/25/2025, 9:09 PMGreg Beck
06/26/2025, 12:44 AMBrandon Faubion
06/26/2025, 2:14 AMKari Ruissalo (WyW)
06/26/2025, 6:47 AMStefan Spengler
06/26/2025, 7:33 AMKari Ruissalo (WyW)
06/26/2025, 7:55 AMMarco Hofmann
06/26/2025, 8:10 AMEirik Vesterhus / Intility AS
06/26/2025, 9:41 AMlstod
06/26/2025, 12:53 PMJon Bucud
06/26/2025, 1:04 PMRobert Blissitt
06/26/2025, 1:07 PMGreg Beck
06/26/2025, 1:08 PMJeff Riechers
06/26/2025, 1:09 PMGreg Beck
06/26/2025, 1:18 PMshell nsapimgr_wr.sh -ys call=ns_ic_flush cleared it. (not plat). Thanks!Brandon Faubion
06/26/2025, 1:22 PMlstod
06/26/2025, 1:23 PMlstod
06/26/2025, 1:23 PMOz Zy
06/26/2025, 2:30 PMAl
06/26/2025, 2:44 PMRyan Gallier
06/30/2025, 3:04 PMRyan Gallier
06/30/2025, 3:05 PMRyan Gallier
06/30/2025, 3:07 PMJeff Riechers
06/30/2025, 3:08 PMJeff Riechers
06/30/2025, 3:09 PMRyan Gallier
06/30/2025, 3:12 PMRyan Gallier
06/30/2025, 3:13 PMJeff Riechers
06/30/2025, 3:13 PMRyan Gallier
06/30/2025, 3:13 PMJon Bucud
06/30/2025, 3:17 PMRyan Gallier
06/30/2025, 3:18 PMRyan Gallier
06/30/2025, 3:18 PMRyan Gallier
06/30/2025, 3:23 PMRyan Gallier
06/30/2025, 6:05 PMRyan Gallier
06/30/2025, 6:12 PMRyan Gallier
07/02/2025, 2:24 PMJon Bucud
07/02/2025, 3:00 PMRyan Gallier
07/02/2025, 3:35 PMJon Bucud
07/02/2025, 3:38 PM[2025-06-30 10:55:53] Consumer:
What I'm requesting is analysis of the Splunk logs at that time stamp on the cloud side
[2025-06-30 10:56:14] Consumer:
Validated that her Okta attributes are configured correctly in her Okta profile. Tried from her Mac and from her office PC, tried from CWA and tried from <https://rgrdlaw.cloud.com> (web)
[2025-06-30 10:56:43] Consumer:
Immediately after authenticating with the IdP, it forwards back to the RP, and she receives the error in the screenshot
[2025-06-30 10:57:16] Consumer:
There is a transaction error, but the transaction # is a Gateway transaction so I cant look it up in Monitor, hence the ticket.
[2025-06-30 10:57:37] Consumer:
This normally is a very easy ticket to get gateway/Splunk logs on
[2025-06-30 10:57:49] Consumer:
but I understand post the 8th June, support process has changed
[2025-06-30 10:58:38] Shubhang:
thank you for the update and yes things have become a lot more complicatedRyan Gallier
07/02/2025, 3:40 PMJon Bucud
07/02/2025, 3:41 PMJon Bucud
07/02/2025, 3:41 PMRyan Gallier
07/02/2025, 3:42 PMAl
07/06/2025, 1:24 AMRyan Gallier
07/10/2025, 5:45 PMRyan Gallier
08/01/2025, 1:41 PMRyan Gallier
08/07/2025, 1:42 PMAl
08/08/2025, 1:48 PMRyan Gallier
08/27/2025, 1:18 PMRyan Gallier
08/27/2025, 1:18 PM