We've been experiencing issues since migrating to Citrix Cloud with Mac users unable to reconnect to their session when their connection is poor. Auto Reconnect and Session Reliability kicks in but eventually it leads to their session "ending" in Director but their session is still open on the VDA. If we restart the Citrix Desktop Service, it will reconnect the session in Director and they can login again. Otherwise, a new session is created when they login with profile lock errors. It seems to only be happening to Macs. We're on Server 2019 VDA 2402 CU1 and they are using the latest version of the Mac CWA.
There is an invalid handshake IP is coming from Azure IPs (Citrix Gateway Service?) in the logs around the time of the disconnects.
Anyone else running into this with Mac users?