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# citrix-netscalers
Slackbot
11/29/2023, 10:26 AMThis message was deleted.
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Frederic ATLAN
11/29/2023, 10:34 AMHello Jerome,
What is your issue ? Can you see the file or just cannot connect ? You can use console access and root account instead of nsroot account (same password).
j
J茅r么me Goupil
12/07/2023, 9:53 PMHello ! A quick update for all : We finally found the issue. The SVM only responded on the MGT port for the first setup. The cabling was done on the port 1/1 and only the XenServer reponded was recheable on this port.
J茅r么me Goupil
12/07/2023, 9:54 PM@Frederic ATLAN: Thanks for the tips provided 馃檹
馃憤 1
J茅r么me Goupil
12/07/2023, 9:56 PMThe procedure is still relevant on the current version