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# citrix-netscalers
Slackbot
10/17/2023, 11:44 AMThis message was deleted.
k
Kari Ruissalo (WyW)
10/19/2023, 6:45 PMI've had a case open for this issue for over a month
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c4rm0
10/19/2023, 8:29 PM😱 wow !! Do you have the case number so I don't have to spend weeks with support chasing their tail
k
Kari Ruissalo (WyW)
10/23/2023, 10:34 AMI do actually
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Kari Ruissalo (WyW)
10/23/2023, 11:53 AMone thing the support suggested was to check if the external authentication checkbox is enabled for the adm user
Kari Ruissalo (WyW)
10/23/2023, 11:53 AMwasn't the case for me unfortunately
Kari Ruissalo (WyW)
11/20/2023, 11:36 AMETA for fix on 1st week of December by support
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c4rm0
11/20/2023, 12:03 PMi recently migrated the affected MPX 8200's to a new MPX 5905 HA pair and since adding the new appliances to the ADM service i havent had the bad passwords on the hour every hour for the nsroot account so hoping its no longer a issue but will keep an eye on it
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