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remove trend and move on in your life

Ive been through a stack of old tickets we raised years ago but the issue was meant to have been patched by Trend/Citrix a couple of years ago. Has any one seen this in recent times on 2022? cheers

unlikely your problem to fix - if it works without Trend - pass it back to Trend support, turn on defender, and run for the hills - that solution is a nightmare

Yep.. we have case opened with them. I will ask Citrix too just in case but Defender short term seems the best way to go, cheers

I have zero time for Trend products, they have taken way too many years off my life 🙂

Yeah, I let the customer see one of you old public comments on Trend "The destroyer of projects" 😉

I had a ticket open with Citrix, they said it is a bug in Server 2022 They provided me this script. # Remove old Display drivers # https://discussions.citrix.com/topic/417832-cvad-connectionfailure-after-install-ltsr-2203-cu2-on-server-2022/page/3/ $iddHwId = "VEN_5853&DEV_1003" $pnpDispDevPath = "HKLM:\SYSTEM\CurrentControlSet\Enum\SWD\RemoteDisplayEnum" $iddDevEntries = Get-ChildItem -Path $pnpDispDevPath -ErrorAction SilentlyContinue | Where-Object Name -Match $iddHwId if ($iddDevEntries.Count -eq 0) { Write-Output "No remote ID device entries found." } $iddDevEntries | ForEach-Object { $devName = ($_.Name -Split "\\")[-1] $PathToRemove = $_.PsPath try { Write-Output "Cleared values for $devName" Remove-ItemProperty -Path $PathToRemove * -ErrorAction Stop } catch { Write-Output "Failed to clear values for $devName" Write-Output $_ } }

@Selimir - the entry it clears doesnt exist on the master image. Its only created after the image is updated and VDA come up via MCS. I did try that.. thats also the script I used to fix. Then I reboot via Windows (Not Citrix/MCS). When the machine is rebooted via MCS is comes back, cheers

Strange on my side this did help, but we have persistent VDAs

Yeah, the script works but non persistent method keeps resetting it 😞

@John Gallacher can you execute that as part of the startup process?

Hey JK, once its run, it need a reboot. So workaround to get some prepilot done has been that but once reboot on schedule via MCS Im screwed

oh dear - fair call, that is nasty - and problem goes away with no Trend?

The mad thing is, it doesnt exist at first if I RDP to the VDA before any Citrix connections.. even looked at blocing reg perms to create but getting too messy...

🤮🤮🤮🤮🤮🤮 you should ping Gorman, he dealt heavily with this

Already chatted to him.. the fixes for that case dont apply argghhh

I have a good fix for you

What AV would you recommend? CheckPoint is a pain. We had issues with some apps with Defender, big pain also ...

I've seen happy customers with CrowdStrike, Sentinel One and some Cylance too -> none are perfect and all need tinkering, but the next gen ones seem to be pretty OK, the usual players killed so many projects -> McAfee, Symantec, Trend. Defender was a jerk but a known quantity and easy to fix up on the fly. That was my experience throughout consulting FWIW

@Selimir - do you happen to have a note of that Citrix case nbr so I can reference it? cheers

81894462

We have this as well intermittently on a customers setup. VDA 2305, Server 2022. Sick and tired of all problems with Citrix nowadays. No Trend Antivirus though.

@Robert Berggren - thanks bud, I have a call with Citrix today at 2pm UK time. I'll keep you posted, your idea might be my only option (until I get a proper fix) cheers

@John Gallacher I feel this is more of a problem with MCS, do you agree? I have PVS customers not affected at all. A thing I've noticed (I now believe only on MCS) is that maybe the first user logging in gets a notification on indirect display something Citrix.... "please restart to finish..." Have you seen this?