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# citrix-vads
Slackbot
08/15/2023, 6:51 PMThis message was deleted.
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Ryan Gallier
08/15/2023, 6:57 PMThere could be a Citrix Policy controlling it.
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HD
08/15/2023, 7:01 PMThanks @Ryan Gallier. Policy is in place but is set as 3 hours
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Ryan Gallier
08/15/2023, 7:02 PMThen perhaps you have a GPO controlling it. You can have a policy in either place. Active Directory GPO, or Citrix policy
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HD
08/15/2023, 7:16 PMyea Ryan.. checked with all possibilties
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Ryan Gallier
08/15/2023, 7:31 PMIf you don't see the policies, perhaps they were tattooed from one of the above. Check directly in the registry of one of the system's affected with both keys of both settings.
Ryan Gallier
08/15/2023, 7:31 PMHKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services for GPO
Ryan Gallier
08/15/2023, 7:33 PMHKEY_LOCAL_MACHINE\SOFTWARE\Policies\Citrix for Citrix Policies
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HD
08/15/2023, 8:12 PM@Ryan Gallier Thank you Ryan for sharing the registry setting..
HD
08/15/2023, 8:12 PMFrom GPO and Citrix, policies are getting applied but still getting disconected in 15 min
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Balint Oberrauch
08/16/2023, 6:22 AMDisconnect/Idle Citrix policies apply only to Single Session OS. What is your goal? If you configure the policy like I have, idle sessions are getting disconnected after 3h and disconnected sessions are getting logged off after 3h.
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Ray Davis
08/16/2023, 1:17 PMUnless I don't understand, They apply to multi session in later builds now. I have not tested it, but I remember reading it in the release notes.
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/policies/reference/ica-policy-settings/session-limits-policy-settings.html
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Ryan Gallier
08/16/2023, 1:19 PMThis was my understanding as well, Ray
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HD
08/16/2023, 9:39 PMThank you Balliant @Ray Davis @Ryan Gallier for your inputs Actually i had already tried in both ways (Citrix Policies MS and AD GPO) but no luck.. Found this blog too - https://techcommunity.microsoft.com/t5/windows-server-for-it-pro/idle-time-out-gpo-for-remote-desktop-services-sessions-not/m-p/3413579
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Balint Oberrauch
08/16/2023, 9:46 PMI haven't seen them in any LTSR and if I recall correctly the settings mentioned above apply only to Win10/11 Multi Session OS. I'll have another look tomorrow.
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Balint Oberrauch
08/16/2023, 9:48 PM@HD could you share your complete Session Limit AD policy and double check if the keys are present under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services?
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Ray Davis
08/17/2023, 12:03 PMIf you check the policies and nothing stands out, Next would be to check local GPMC and like @Balint Oberrauch said the registry locations. I would suspect something is tattooed in the registry
If you can't find anything, I would do a remote procmon and capture it while it does the Disconnect. The remote procmon will write the files to a different location so it doesn't end when the session get disconnected.
This will help you IMHO. Try to look for something like this: MaxDisconnectionTime
MaxIdleTime
use this as a guide to sniff through it.
https://adamtheautomator.com/procmon/
https://support.citrix.com/article/CTX232699/how-to-collect-remote-procmon-traces