World of EUC

Though i've heard some doozy statements from support recently

I have Citrix CTPs scratching their heads here

They are invoking this page here:  <https://docs.netscaler.com/en-us/citrix-adc/current-release/deploying-vpx/supported-hypervisors-features-limitations.html>

And forgetting about this one: <https://docs.netscaler.com/en-us/citrix-adc/13/deploying-vpx/supported-hypervisors-features-limitations.html>

That doesn’t mention Nutanix or AHV either tho that I can see 

I know that, you know that but they are splitting hairs. 

I have quite a few Nutanix customers this is not cool 

<https://citrixready.citrix.com/nutanix.html>

I mean based on this you can only run CVAD 7.6 on Nutanix

I'd ask to speak with the duty manager and escalate it

I showed them a Citrix Ready page that listed 11,12 and 13 and they said “that’s not official yet” 

I don’t have assigned contacts - I’m Silver and have never had anyone assigned to our account to my knowledge 

Discussing with a few CTPs on the team here to get their thoughts 

They are helping me anyway but want to understand this as it seems awfully strange 

Strange, that's a good political word to use for it

It’s being worked on. Today it’s Citrix Ready support.

You can open a case with Nutanix and Nutanix will open a case with Citrix 

<@UK6S90JDR> I’m testing out this theory now and am confusing technical support.   Are there any magic words to open the case with so that they may understand this is a Citrix NetScaler/OAuth issue and not a Nutanix cluster one?

They are not sure why I’m trying to open a Citrix case. lol

It’s Citrix Ready support so they just need to verify it’s not an AHV issue so they can open a case with Citrix 

I would ask them if they can open a Citrix support case for you under Citrix Ready 