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# citrix-netscalers
Slackbot
08/03/2023, 7:25 AMThis message was deleted.
h
Henry Heres
08/03/2023, 7:55 AMWhich versions of NetScaler and which versions of VMware are you using? I always upgrade the hardware level to support the VMXNET3 and is the base scenario for all, never using E1000 regarding performance and fail-overs e.g. when back-up or other items are at play.
Henry Heres
08/03/2023, 7:56 AMand what do you mean by broke, is the HA broken or the NetScaler itself?
Henry Heres
08/03/2023, 7:57 AMdid you already run a techsupport bundle and opened up a support case to debug further?
b
BridgeBot
08/03/2023, 8:04 AMNo because it stopped production for client so it needed to be fixed ASAP
BridgeBot
08/03/2023, 8:05 AMThe Netscaler itself. No access to the TCP/IP stack at all. No NSIP nothing. We can open the console but thats it. The error that seems to be showing is it cannot load the drivers. What what I see, this happens sometimes after a ESXi update but I have confirmed not ESXi updates have applied
BridgeBot
08/03/2023, 8:06 AMI completely agree. Thats why its gonna be updated to the latest version and switched back to VMNet3
h
Henry Heres
08/03/2023, 10:15 AMwhich versions are you using regading VMware and NetScaler?
k
Kari Ruissalo (WyW)
08/03/2023, 12:27 PMh
Henry Heres
08/03/2023, 1:18 PMthat's a link, which versions are you running currently